Privacy Policy

At Careelm (“we,” “us,” or “our”), accessible at careelm.com, we prioritize your privacy and are committed to protecting your personal data in accordance with the highest legal and ethical standards. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with our website. We are dedicated to transparency and data responsibility, and this document outlines your rights and our obligations under data protection regulations, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Commitment to Privacy and Data Protection

We understand that the personal data you entrust to us is a responsibility we must carefully and securely manage. Careelm operates with a privacy-first approach, meaning we ensure data minimization, integrity, and security at every stage of processing. We only collect and use personal data when necessary, and we strive to be completely transparent about our data practices.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all users of our website (careelm.com), and to any personal information collected through interactions with us online or via email communications. Careelm acts as the “data controller” in relation to the personal data we process, determining the purpose and means of such processing. For inquiries about this policy or our practices, please contact us at [email protected].

3. Categories of Data Processed

We collect and process various categories of personal data depending on your interactions with us:

a. Usage Data
Includes information such as IP address, browser type, browser version, time zone settings, referring URLs, pages viewed, access times, and navigation patterns. This data helps us understand how visitors use careelm.com and improve performance and content relevance.

b. Account Data
When you create an account or make a purchase, we collect your name, email address, billing/shipping address, phone number, and account credentials.

c. Profile Data
Includes information about your preferences, purchase history, interests, behavioral data, and any information you provide in user profiles.

d. Communication Data
Includes records of customer service interactions, inquiries, feedback, support requests, and communication history conducted via email, forms on our website, or chat tools.

e. Technical Data
Covers information about the device and system used to access careelm.com, including device identifiers, internet connection type, operating system, and browser settings.

f. Transaction Data
Involves payment details (processed via secure third parties), purchase history, delivery records, and related financial or logistical data.

g. Preference Data
Includes your marketing and communication preferences, consent decisions, product interest information, and participation in promotions or surveys.

4. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds, as permitted under GDPR and CCPA:

– Contractual Necessity: Processing necessary to fulfill a contract with you (e.g., when you make a purchase).
– Legitimate Interests: Our legitimate business interests, provided your rights and freedoms are not overridden.
– Consent: Where you have given explicit permission (e.g., for marketing emails or optional cookies).
– Legal Obligation: To comply with legal or regulatory requirements.

5. Your Rights

We honor your rights under applicable data protection laws, and you may exercise the following:

– Right of Access: To request access to your personal data held by us.
– Right to Rectification: To correct inaccuracies or update your information.
– Right to Erasure: To request deletion of your data (“right to be forgotten”), subject to legal exceptions.
– Right to Restriction: To limit how your data is processed in specific circumstances.
– Right to Data Portability: To receive your data in a structured, commonly used, machine-readable format.
– Right to Object: To object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, or for assistance, contact us at [email protected].

6. Security Measures

We implement robust technical and organizational safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Measures include:

– Data encryption (in transit and at rest)
– Access control and authentication mechanisms
– Routine system patching and vulnerability assessments
– Secure backups with redundancy measures
– Staff training on data protection protocols

7. International Transfers

Where personal data is transferred outside of the EU/EEA or other regions with equivalent data protection laws, such transfers are conducted under appropriate safeguards. These may include standard contractual clauses approved by regulatory authorities and additional security measures to maintain compliance and protect your personal information regardless of location.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations.

Examples of retention durations:

– Usage and Technical Data: 12–24 months
– Account and Transaction Data: Retained for 7 years post-transaction to comply with tax and contractual laws
– Communication Data: Retained for 3 years from last correspondence
– Marketing Preferences and Consents: Retained until you revoke consent or close your account

After the applicable retention period, data will be securely deleted or anonymized.

9. Cookie Policy

Careelm.com uses cookies and similar technology to enhance your experience. Our types of cookies include:

– Essential Cookies: Necessary for core site functionality (authentication, security).
– Functional Cookies: Retain user preferences and enhance usability.
– Analytics Cookies: Collect data on how visitors interact with our pages (e.g., Google Analytics).
– Performance Cookies: Support speed, responsiveness, and diagnostic reporting.

We do not use cookies to collect sensitive personal data or for unauthorized profiling. You may review our full cookie disclosure or change your preferences at any time.

10. Cookie Management and Compliance

In accordance with GDPR and CCPA, we permit users to control cookie settings via a consent management platform presented on your first visit to careelm.com. You may also adjust cookie preferences in your browser settings or withdraw consent at any point.

Our site honors “Do Not Track” signals and aligns with applicable global privacy control (GPC) mechanisms.

11. Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 13. In compliance with the Children’s Online Privacy Protection Act (COPPA) and applicable international laws, if we discover that we have received information belonging to a child under 13 without verified parental consent, we will promptly delete such data. Parents or guardians may contact us at [email protected] to request removal of a child’s information.

12. Policy Updates and Notifications

We reserve the right to update this Privacy Policy as needed to reflect changes in legal, technical, or business developments. Updated versions will be posted to careelm.com, and notifications will be displayed prominently or sent via email when material changes are made. Your continued use of the site constitutes your acknowledgment of the policy as amended.

We encourage periodic review to remain informed of how we protect and process your data.

13. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:

Email: [email protected]

We are committed to maintaining the highest standards of privacy compliance under applicable laws, including the GDPR and CCPA. Please contact us anytime with privacy-related inquiries or to exercise your data protection rights.